If your booking request is declined by the guide, or when you cancel the request before it was confirmed, your payment is not processed and so there will be no payment to be refunded.
If your booking was cancelled by your guide or Wetuks, you have been automatically issued a full refund of the partial payment made online. It may take up to 10 working days from the cancelled date for the refund to reach your account, depending on the processing time between banks and regions.
Please note that any referral credits/ discount/ promotion codes applied to the payment will not be refunded.
Learn more about Wetuks
Traveller Cancellation Policy.
In case 10 working days have passed since your refund was initiated, please reach out to us at help@wetuks.com
Refunds from Wetuks are always returned to the original payment method used for booking.